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Total Quality Management

By Pagano, Frank

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Book Id: WPLBN0000209715
Format Type: PDF eBook
File Size: 0.2 MB
Reproduction Date: 2005
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Title: Total Quality Management  
Author: Pagano, Frank
Language: English
Subject: Military, Armed Forces., National defense.
Collections: Military and Armed Forces Library Collection
Publication Date:
Publisher: Department of Defense


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Pagano, F. (n.d.). Total Quality Management. Retrieved from

Government Reference Publication

Excerpt: In November 1990, SUP 07 sent a senior manager to Motorola Corporation in Phoenix, AZ, for two weeks of training on Continuous Process Improvement and Statistical Process Control. Motorola had been that year’s recipient of the Malcomb Baldridge Award for Quality and as such was staffed with subject matter experts. This was followed by a week with Boeing Corporation representatives in January 1991, after which the SUP 07 trainer, along with others from the Command who were trained simultaneously, became the Command Total Quality Management trainers and facilitators. The package implemented was a 10 step approach employed by Boeing to: Assign Ownership ... Define Boundaries ... Identify Suppliers, Customers, Implementors ... Define Critical Success Factors Document Current Process ... Produce Process Flow Analysis ... Measure Current Process Develop Tools ... Evaluate Measurement ... Recommend Changes ...

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